The Challenge

While most experts wish to add value and are typically responsive to inbound requests for their expertise in implementing solutions to problems, all too often they do not venture beyond the “technical brief” to learn of the underlying business requirements that require quantifiable improvement.

Many experts tell us that this is the responsibility of those providing the brief and that they are often left in the dark as to what business outcomes are being sought – or that the individual(s) or departments engaging them are already set on a particular solution and do not welcome further inquiry on the part of the experts. As such, even while trying to deliver what has been asked of them, solutions often miss the mark. They might also be perceived as lacking pragmatism (or being too idealistic) or being too costly (as the value of the return on investment is undefined and not measured/verified). The expert often ends up wearing the blame even if they did exactly what was asked of them – since it is often the less-informed non-experts driving the process of solving.

With artful solutioning skills – such as those provided in this module – experts can ensure that solutions better address both technical and business requirements and that stakeholder expectations are carefully managed throughout the process.

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