The Challenge

At the heart of personal impact is the concept of emotional intelligence – a research field that has gained rapid traction over the last 25 years. Experts – due to the nature of the fields they represent – are typically blessed with substantial IQ – critical thinking abilities, problem-solving, etc. To achieve results with others – or even to be positively focused on oneself – IQ needs to be complemented by EQ (emotional quotient). This includes such capabilities as:

• Self-Awareness – i.e., the ability to detect one’s own moods and their triggers;

• Self-Management – i.e., the ability to curtail problematic emotions and bad habits and replace them with more constructive ones;

• Emotional Reasoning – e.g., the ability to articulate an emotionally-compelling case rather than depend entirely on a rationally-constructed one;

• Authenticity – e.g., the skill to accurately convey one’s feelings;

• Awareness of Others – e.g., the ability to accurately read and understand others’ feelings; and

• Positive Influence – all manner of interpersonal skills such as dealing with conflict, inspiring others, engaging in difficult conversations, building trust, collaborating effectively, etc.

For lack of understanding and developing such fundamental insights and capabilities, many experts fail to achieve the optimal personal impact – perhaps coming across as negative, unfriendly, poor communicators, argumentative/opinionated, lacking in empathy, and closed.

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