PODCAST: Creating high trust in teams
Summary: Learn why trust is like rocket fuel to building resilient, high performing teams and what you can do as a manager to go from average trust to high trust.
Written by Darin Fox Released 26 Nov 2020

In this episode of the Fastleader podcast, Darin Fox, Chief Research Officer at HFL, talks to Paul Matthews - a communications expert, coach and mentor, helping leaders and teams build trust through conversation and communications.

In this episode, we ask:

  • Why is trust so important? What are the effects of trust on team performance and engagement?

  • Has COVID made trust a bigger priority than for managers?

  • What is happening in a team that has high trust? What would we observe compared to a team that has “average trust”?

  • Is being a decent human being enough to build trust in a team? What can a manager do to build an environment of high trust?

  • What common, everyday activities do managers typically do during the work day that erodes trust?


  • “COVID has created a need for more trust.”

  • “Trust is like rocket fuel.”

  • “An average environment is a passive environment.”

  • “What can a manager do to go from average trust to high trust.”

  • “Don’t underestimate the impact of saying ‘good morning’.”

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Show notes

What the hell do we do now? An enterprise guide to COVID-19 and beyond www.amazon.com.au

Get updated when Paul’s new book is released. SWITCH: from telling, to powerful conversations

Engagement around the world - charted Harvard Business Review, May 2019

The Neuroscience of Conversations. Psychology Today, May 2019

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More resources: the Fastleaders homepage

Created by Fastlead, AsiaPac’s pioneer of small group leadership coaching. Hosted by Darin Fox, Chief Research Officer.

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Paul Matthews, Expert in trusting leader conversations, communication cultures and employee engagement

Darin Fox, Chief Research Officer of HFL and Fastlead.

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