In this episode of the Fastleader podcast, Darin Fox, Chief Research Officer at HFL, talks to Paul Matthews - a communications expert, coach and mentor, helping leaders and teams build trust through conversation and communications.
In this episode, we ask:
Why is trust so important? What are the effects of trust on team performance and engagement?
Has COVID made trust a bigger priority than for managers?
What is happening in a team that has high trust? What would we observe compared to a team that has “average trust”?
Is being a decent human being enough to build trust in a team? What can a manager do to build an environment of high trust?
What common, everyday activities do managers typically do during the work day that erodes trust?
“COVID has created a need for more trust.”
“Trust is like rocket fuel.”
“An average environment is a passive environment.”
“What can a manager do to go from average trust to high trust.”
“Don’t underestimate the impact of saying ‘good morning’.”
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What the hell do we do now? An enterprise guide to COVID-19 and beyond www.amazon.com.au
Get updated when Paul’s new book is released. SWITCH: from telling, to powerful conversations
Engagement around the world - charted Harvard Business Review, May 2019
The Neuroscience of Conversations. Psychology Today, May 2019
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More resources: the Fastleaders homepage
Created by Fastlead, AsiaPac’s pioneer of small group leadership coaching. Hosted by Darin Fox, Chief Research Officer.
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Paul Matthews, Expert in trusting leader conversations, communication cultures and employee engagement
Darin Fox, Chief Research Officer of HFL and Fastlead.
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